Delivery & returns

Delivery & returns

An experience as comfortable as our mattresses

We pay particular attention to our customers' shopping experience. That's why we offer different delivery options to suit every need.

The choice is yours

> Standard: Delivery to the ground floor
> Premium: Delivery in the room of your choice + collecting your old mattress

You won't even have time to count sheep...

Our delivery times vary between 3 and 5 working days depending on the delivery option and the time and day of your purchase on our site.
You can find our current estimated delivery times on our product pages.

For the Comfort and Premium delivery options, you can choose the desired delivery date on our website when placing your order.

How does it work?

Each product is delivered with care from our warehouse in Chichester.

Once your order has been placed and payment confirmed, we will start preparing your order.

As soon as your Hypnia product is dispatched, we will send you an email with a tracking link, so you can follow your items on their journey.

Our couriers will contact you on the day of delivery to let you know when your mattress will arrived.

Free and easy returns

Our promise is to help you sleep better. If you have any doubts that a Hypnia product that does not suit you, rest assured you can return it within the trial period for free.

We take care of everything!

Learn more about the 200-night trial period and free returns.

Frequently asked questions

Frequently asked questions

Do I have to pay for the return?

In the unlikely chance you want to return your products, for any reason. Your returns are free for mattresses and toppers. For all other products, the low return costs are at your expense.

Should I keep the packaging?

For the mattress, there is no need to keep the packaging. We will take care of packing the mattress at the time of pick-up with an organic cover.

Do I sleep on a mattress that someone has returned?

No, every mattress is brand new. Returned mattresses are then either recycled, reconditioned or donated to charity.

How is the refund made?

Once the item is returned to us, we will refund you within 48 hours of receipt of the returned product by our warehouse or 10 days and we will also cancel your payment if you have chosen to pay in instalments.